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How we… reduced incoming emails by 50% with a repairs app inspired by Amazon

Sam Dugmore, systems development and support manager at Wolverhampton Homes, explains how the ALMO reduced incoming emails from residents by 50% after introducing an app that improves the management of household repairs

A person holding a phone that has Wolverhampton Homes’ app open
Wolverhampton Homes created and launched an app that enables residents to report, book and reschedule repair jobs

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